Barack Ferrazzano is pleased to announce recognition by BTI Consulting Group – the leading provider of client feedback research – in the BTI Legal Innovation and Technology Outlook 2019: Clients Rank Their Needs and Law Firm Performance. BTI’s first-ever in-depth report on legal innovation highlights what clients really think about innovation in the legal industry and the emerging trends shaping tomorrow’s legal market.

Utilizing independent, unbiased research based solely on client feedback, BTI conducted more than 359 in-depth interviews with strategically selected top legal decision makers in the U.S. at companies with $1 billion or more in revenue. The four variable innovation system left no room for subjective opinion or judgement as clients highlighted 27 specific innovation needs and priorities, and rated law firms raising the bar across legal practice, client service, and technology.

About BTI Consulting Group

Founded in 1989, BTI Consulting Group is the leading provider of client feedback research to legal and professional services firms, from small partnerships to Fortune 1000 organizations. BTI conducts independent market research from the client’s perspective through more than 17,000 in-depth interviews with C-level executives and systematic analysis. BTI’s research permits companies to benchmark and improve client services by examining how clients acquire, manage, and evaluate their professional service providers.

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